Description
If leaders arent integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
Shows leaders how their digital implementations will make them more Amazon-like
Helps you deliver recurring revenue
Shows you how to embrace customer retention
Demonstrates the importance of churning less
Get that competitive advantage in the most relevant and important arena todaymaking and cultivating happy customers.
Author: Nick Mehta, Allison Pickens
Binding Type: Hardcover
Publisher: Wiley
Published: 05/19/2020
Pages: 384
Weight: 1.25lbs
Size: 9.10h x 6.40w x 1.50d
ISBN: 9781119572763
Language: English
Reviews
There are no reviews yet.