Description
Most leaders assume they’re good communicators. What they’re actually doing–most of the time–is telling. And telling, even when well-intentioned, is a subtle power move that shuts people down, withholds critical information, and quietly erodes trust. Humble Inquiry makes the case for a different approach: asking questions you genuinely don’t know the answers to, from a posture of curiosity rather than authority. What you’ll find inside this fully updated third edition:
- The ORJI cycle–why conversations go wrong in a split second, and how to interrupt the pattern
- A levels-of-relationship model to diagnose where your team is–and how to move toward real openness and trust
- Why hierarchy and “tell” culture actively undermine psychological safety–and what to do about it
- A new chapter on humble inquiry in remote and hybrid work (spoiler: it works–and may work better)
- Reader exercises, twelve mini case studies, and a discussion guide for teams
Best for: managers, leaders, coaches, healthcare professionals, and anyone navigating complex, interdependent teams. This is a mindset shift, not a script. Foreword by Michael Bungay Stanier. Based on Edgar H. Schein’s fifty years of research at MIT. Over 300,000 copies sold.
Author: Edgar H. Schein
Publisher: Berrett-Koehler Publishers
Published: 7/1/2025
Pages: 176
Binding Type: Paperback
Weight: 0.5 lbs
Size: 8.4″ H x 5.6″ L x 0.6″ W
ISBN: 9798890570956
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