Description
Title: Difficult Conversations: How to Discuss What Matters Most
Author: Douglas F Stone
ISBN: 9780140288520
Publisher: Penguin Books
Published: 2000
Binding: Paperback
Language: English
Edition: First Edition
Number of Pages: 250
Condition Note: Clean, unmarked copy with some edge wear. Good binding. Dust jacket included if issued with one. We ship in recyclable American-made mailers. 100% money-back guarantee on all orders.
Publisher : Whether you’re dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying “no, ” or “I’m sorry, ” or “I love you, ” we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
— how t start the conversation without defensiveness
— why what is not said is as important as what is
— ways of keeping and regaining your balance in the face of attacks and accusations
— how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
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