Description
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.
Dealing with Difficult Customers will show you:
How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
How Hungry Hippos and Problem Children are sapping your employees time and energy and what to do about them.
The behaviors that turn great customers into dissatisfied critics and how to change them.
Author: Noah Fleming, Shawn Veltman
Binding Type: Paperback
Publisher: Career Press
Published: 11/20/2017
Pages: 240
Weight: 0.5lbs
Size: 8.25h x 5.31w x 0.56d
ISBN: 9781632651174
Language: English
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